Not getting my monthly Statement

Hi<br> I'm in arrears with my Vodacom account I***0, been calling the consultant without getting any help, not sending this complain to blame anyone as calling without getting proper information sometimes tiring as doesn't affect them as their job continues as normal, they keep you holding and drop your phone after a while without getting any help.<br> Two things that I require from Vodacom to send me monthly statement and calling me to explain how much is left from my account so that can make payment arrangement with them as tired of dealing with call center agents without getting proper help and getting different answers always.<br> thanks<br>