1 reviews | Active since Sept 2016
Not getting my money back
<p>I've been trying for over 2 weeks. I received an sms stating my debit order returned eventhough there was sufficient money in my account and I had to do an eft which I did. Next evening, together with all my other debit orders, the Vodacom amount was debited which caused my account to go into arrears and the bank charged me R75 for that. I've been trying to get the R1144.10 back that I paid via eft forever... I've spoken to 20 different people and I can not get this sorted. I need the money back in my account as my contract is on dual billing. My company will not be charged their share if my account has a negative balance. Who can sort this out. I've e-mailed proof, I've phoned I have done everything possible with no help.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
