Not getting my account corrected after overcharging me

I have been trying to get my account corrected from 3 January, a SR number was given and evertime I phone I need to speak to a consultant, not someone in accounts and then all they can do is update the service request. Every time you speak to someone they give you a different explanation of what is going on, on my account. They debited 2800 from my account this morning because my account is not sorted out. They were suposed to install the fibre early in November and for some reason after we updated and confirmed the adress they still went to the wrong adress. Because we were expecting fibre as they said they are coming that morning and when they did not show and then told us they can only come again on the 26th we had to buy extra LTE of which they charged us twice. Then we were charged again for LTE in December after our fibre was activated and working end November. And dont make a mistake they charged us a pro rata for the fibre that was activated end November. Vodacom customer service is ridiculous. After a number of attempts one consultant put the phone down in my ear when I told him I need to speak to someone in accounts as Im tired explaining everything everytime to a consultant that is unable to help me. This query is never going to get resolved as I logged it on the 3rd and followed up a number of times with no luck. Because the acount was wrong and they tried to debit way more than what was suposed to they even charged me an extra 100. 88 fee because the debit order did not go through. Everyone warned me about vodacom and now i am learning the hard way. Anyway wifi is slow and im on a 20mb line so vodacom told me im not the only one using the line and if all 6 houses are on the wifi it is going to be slow. I am tired battling with *********** people, if I did my job like vodacom I would not have a job right now