Not getting help with upgrade of cancellaTION

Was told vodacom does not entertain *****. ***** was commited at mr price group and i was cleared same year 2021 or 2022 not sure. In 2024 I left the company i was working for and i was given the number i was using for 10years with the company. I did transfer of ownership to my knowledge, been paying for it since 2024 since i took over. to my surprise this year this month trying to renew contract since i needed a new phone, was advised sorry number does not belong to you, id number on the system its my father's all other details are mine, they have been debiting from my account invoices in my name i have them, upon getting that info i then requested for the id to be changed to my name i supp**** the requested docs and i was declined because of the ***** that was committed and cleared, I gave them the VICTIM letter that i was given by SAFPS were i was listed to prevent further ***** from being committed on my name so they say,i was not helped. I called vodacom asking them to convert my number to pp since no one is helping me, they called my father, on a conference calls they were asking some questions only me i can answer since this is suppose to be my contract, when i responded that answer was not accepted, they cannot upgrade the contract, cannot cancel ...you cannot help me what need to happen???????????????