AN
Angelin N
1 reviews | Active since Nov 2015
06 Jan 2023, 17:15
Not getting help from Vodacom
I have 3 contracts, paying R1159,31, R393.99 and R299, I'm at Vodaworld and they having issues processing a sim swap on one of the lines, I have been here for more than 2 hours, called the call center spoke to a gentleman by the name of Devon Abel who says he can't assist
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
07 Jan 2023, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2023, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2023, 12:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team assisted with the upgrade reversal on the incorrect number and processed the upgrade on the correct number. Our team will be in contact to provide further feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team assisted with the upgrade reversal on the incorrect number and processed the upgrade on the correct number. Our team will be in contact to provide further feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2023, 12:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team assisted with the upgrade reversal on the incorrect number and processed the upgrade on the correct number. Our team will be in contact to provide further feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team assisted with the upgrade reversal on the incorrect number and processed the upgrade on the correct number. Our team will be in contact to provide further feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,