RS
Robert S
1 reviews | Active since Jun 2020
11 Jun 2020, 14:28
NOT GETTING HELP FORM VODACOM
I HAVE BEEN TRYING TO DO A UPGRADE WITH VODACOM ONLINE ONLY TO GET TOLD 5 DAYS LATER I STILL NEED TO WAIT A OTHER 14 DAYS FOR MY CELL PHONE ONLY AFTER I PHONED TO FIND OUT WHERE IT WAS IT HAS TAKING ME 5 HOUR TO TRY AND GET SOME TO HELP ME BUT SILL NO LUCK I FIND THIS TO BE VERY BAD REALLY NOT GOOD FOR VODACOM CONT GET HOLD OF A MANGER TO TRY AND HELP??????? WHAT DO WE DO WITH THINGS LIKE THIS BECAUSE NO ONE WHATS TO HELP US AT ALL WE DO NOT MEAN ANY THINK TO VODACOM JUST TAKE OUR MONEY
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
12 Jun 2020, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2020, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RS
Robert S's updateReviewer Update
12 Jun 2020, 12:31still waiting for a call this just show that vodacom dose not care abut there customer very unhappy how do you get a merger to call you and how can I take this to a higher level to get help
RS
Robert S's update12 Jun 2020, 12:31
Reviewer Update
still waiting for a call this just show that vodacom dose not care abut there customer very unhappy how do you get a merger to call you and how can I take this to a higher level to get help
RS
Robert S's updateReviewer Update
12 Jun 2020, 13:09when i phone in i get told we are working form home and u can not talk to a manager no one at vodacom whats to help you vodacom dose care a but there no one whats to help you call it takes 35 to min for some to pick up the phone then to get told sorry you can not speck to a meager if some at reads please can i get help. you vert frats to call if you money is not payed but not to help someone the people keep used covid 19 as excuses
RS
Robert S's update12 Jun 2020, 13:09
Reviewer Update
when i phone in i get told we are working form home and u can not talk to a manager no one at vodacom whats to help you vodacom dose care a but there no one whats to help you call it takes 35 to min for some to pick up the phone then to get told sorry you can not speck to a meager if some at reads please can i get help. you vert frats to call if you money is not payed but not to help someone the people keep used covid 19 as excuses
RS
Robert S's updateReviewer Update
12 Jun 2020, 13:52just call vodacom head office and still on cane help me it looks like vodacom does not have mangers
RS
Robert S's update12 Jun 2020, 13:52
Reviewer Update
just call vodacom head office and still on cane help me it looks like vodacom does not have mangers
RS
Robert S's updateReviewer Update
12 Jun 2020, 15:35still no help and thay just dont care
RS
Robert S's update12 Jun 2020, 15:35
Reviewer Update
still no help and thay just dont care
RS
Robert S's updateReviewer Update
15 Jun 2020, 14:10still no call
RS
Robert S's update15 Jun 2020, 14:10
Reviewer Update
still no call
Vodacom's replyOfficial
15 Jun 2020, 15:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling the Account Holder however could not reach her. Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2020, 15:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling the Account Holder however could not reach her. Please call *** should you require any further assistance. Regards Consumer Website Team
Best regards,
RS
Robert S's updateReviewer Update
15 Jun 2020, 15:43like i sed i would like to talk to a manager how long is this going to take
RS
Robert S's update15 Jun 2020, 15:43
Reviewer Update
like i sed i would like to talk to a manager how long is this going to take