NOT GETTING HELP!!!

<p>Lons story short.............I switched from one contract to another because it was time to either cancel the contract or upgrade so vodacom managed to persuad me to take out a 2 year contract where I will be getting 2G of data every month but on a top up contract for R199 per month. whicH I successfully took. On the morning of 31/08/2016 I received sms's confirming that I was successfully migrated to the Top up data S package & I was able to load airtime & make calls on that morning. my data however would not go on even if I did switch on the mobile data on my device. Later that day I was unable to make any phone calls, send out sms's or even call vodacom customer service ********** . I decided to wait until the next day, which was 01/09/2016, still no service??? This is when I started calling the customer service from other peoples phone ( which is a total inconvenienc eto me!!!) I received a service request nr S3-G5H65-5W10 via sms & it would have been sorted in 2 working days. After numerous calls to vodacom an agent assisted me on Friday afternoon 02/09/2016 by guiding me step by step on how to switch on my data on my device, eversince I am able to connect to the internet. Bare in mind that I called vodacom the whole weekend as different consultants gave me different info regarding the process & how the back office handle queries. to my surprise I received an sms from Sivuyile Kofi @ vodacom yesterday afternoon @ 13:32 stating that vodacom tried to contact me WHICH IS A BIG FAT LIE........please check my line and you will see that there was no calls to my number on the morning of Sunday 04/09/2016. in the sms he states that he tried calling me and tgat your records show that there was connection on my sim cars??? ***??? I can t uise the DAMN phone to make calls & I am a mother what if my children fell sick during the night over this period & I am unable to contact anybody??? I expect my line to be opened before 15h00 today!!! I am sure that if you go and pul all the calls you would find that I was patient enough & leniant for long enought now but now I need help. According to my what I was informed is that no one can contact the back office and that I would just have to wait until they attend to my service ticket???? seriously?? & after me waiting now like an idiot teh response is that there was connection on my device??? DUUUUH obviously because I can only use my mobile data?? but my line is not open it is locked or something?? i REALLY THINK THAT PEOPLE WHO DO NOT WANT TO WORK SHOULD NOT WORK IN A CUSTOMER SERVICE DEPARTMENT!!!! </p>