Not getting feedback and query still not resolved

<p>Good day</p> <p> </p> <p>I have been struggling with Vodacom online upgrade since NOVEMBER 2016!</p> <p>I did an upgrade and waited for the phone (Sony Xperia E5 Black) to be delivered, about a week after not receiving the phone, I contacted Vodacom and asked what was going on, I was informed that there was a system problem and the upgrade was never done, I then informed the person assisting me to then cancel the upgrade. This was never done but instead the upgrade was done AGAINST MY INSTRUCTIONS!</p> <p> </p> <p>I have contacted Vodacom on numerous occasions after that to get this corrected TO NO AVAIL.</p> <p>I have complained on Hello Peter, I was contacted and informed that I would be contacted by the department that does the upgrade cancelations, yet I was never contacted. I phoned on the 12th of January 2017 AGAIN and was told that the department that does online upgrades would contact me.</p> <p> </p> <p>On the 18th of January 2017 I phoned again and asked to speak to MANAGEMENT to which the answer was, THEY ARE IN A MEETING! I then spoke to a team leader that informed me that he would get this department to phone me, and finally they did. I informed them to CANCEL THE UPGRADE and they said they would, I then asked if I would see this on my Vodacom and was told yes, I looked on the 19th of January 2017, and guess what STILL NOT CORRECTED!</p> <p> </p> <p>I emailed on the 25th of January 2017 ********** regarding this query and still havent heard anything back. </p> <p> </p> <p>It amazes me how fast Vodacom can take money but to correct their own mistakes it takes longer than two months.</p> <p> </p> <p>I got a sms stating that this has been corrected - REF 1- ********** 063338.</p> <p> </p> <p>I have been a loyal Vodacom customer for more than 10 years, and can now believe it when people say Vodacom does not care about their clients.</p> <p> </p> <p>THIS NEEDS TO BE SORTED OUT, I HAVE PAID FOR AN UPGRADE BEEN CHARGED AND PAID FOR THE NEW SERVICE AND I WANT MY MONEY BAC****!!!!</p>