Not getting credit for service paid and not delivered since Oct 2018

Vodacom Fibre owes me credit, and it has been long outstanding and I have a severe problem to get the credit out of them. Joanne Petersen from the Vodacom Fibre Department has assisted me and forward the information for the credit to be passed, still nothing.

This is now been ongoing since Oct 2018 and I really do not know what to do anymore....Every month I short paid the credit amount that is suppose to be on my account and every month Vodacom threaten to suspend my service.

Jirre ouens....seriously, you guys are quick to say we going to suspend, but when it's time to pay a credit you take months and months and if we do not chase that credit we will never see it.

Please can I have my credit now because I am gatvol to hear Vodacom is going to suspend my line because I short paid the credit amount.

Can you guys please come to the party now - there might be snacks....I want my credit finish en klaar. Ek wil niks verder hoor nie, ek soek net my credit asb.

Gatvol Beyond!!!!