DC
Danie C
1 reviews | Active since Nov 2018
22 Jul 2019, 17:07
Not getting calls intermittently.
I have an IPhone XS Max with Vodacom Contract. People try to contact me but my phone simply doesn't get the call. I've change the phone, changed the sim card, reset my phone. I've logged tickets since 7 June with about 20 tickets but no luck. Vodacom simply just close the tickets but doesn't resolve the problem.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 Jul 2019, 06:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jul 2019, 06:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DC
Danie C's updateReviewer Update
30 Jul 2019, 15:27Yet Vodacom phoned me to say they will look at the problem and then just closed the ticket!
DC
Danie C's update30 Jul 2019, 15:27
Reviewer Update
Yet Vodacom phoned me to say they will look at the problem and then just closed the ticket!
DC
Danie C's updateReviewer Update
05 Aug 2019, 21:14Vodacom just simply logged a new ticket just to close it again. Still have to reboot my device 6 times a day to be able to get customers to phone me! Vodacom doesn't want to cancel my contract! We've phoned in at least 5 times without any success.
DC
Danie C's update05 Aug 2019, 21:14
Reviewer Update
Vodacom just simply logged a new ticket just to close it again. Still have to reboot my device 6 times a day to be able to get customers to phone me! Vodacom doesn't want to cancel my contract! We've phoned in at least 5 times without any success.
Vodacom's replyOfficial
07 Aug 2019, 10:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Our records indicate that you were contacted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2019, 10:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Our records indicate that you were contacted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
DC
Danie C's updateReviewer Update
07 Aug 2019, 10:50Good day Vodacom,
No one contacted me as they cannot come through to me as my phone is working 50% of the day? I'm trying to cancel the contract but without any success?
No one contacted me as they cannot come through to me as my phone is working 50% of the day? I'm trying to cancel the contract but without any success?
DC
Danie C's update07 Aug 2019, 10:50
Reviewer Update
Good day Vodacom,
No one contacted me as they cannot come through to me as my phone is working 50% of the day? I'm trying to cancel the contract but without any success?
No one contacted me as they cannot come through to me as my phone is working 50% of the day? I'm trying to cancel the contract but without any success?