KB
Karen B

1 reviews | Active since May 2013

29 May 2017, 11:44

Not getting back to me

<p>About 14days ago I sent your collections department an email to please call me regarding my arears. till now no-obe has called me/ What do I need to do to get someone from your legal collections department to call me? </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply29 May 2017, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jun 2017, 13:37
Official

Dear Karen

Please be advised that an email has been sent to you regarding your query.

You may also contact the accounts team on *** (free call from Vodacom SIM) to follow up on your query.

Regards,

RJ