Not getting anywhere with Insurance claim

I took a 2 year contract with Vodacom for a Samsung Ative Smart PC in August 2012. I also had insurance for the device as part of the contract. I took the device to Vodacom Repairs in 14 July 2015 for a cracked screen repair (before expiry of the contract at the end of July 2015.<br> <br> I was told that my device could not be booked into as the Ative is not on the system. After consulting the manager, the agent did a manual book in. The following day I received a call from the agent, requesting that I fetch my device as it can not be repaired through vodacom. She gave me the contact details of a company called Platinum Warranty in George who would be able to repair the screen after which I would have to send the quote to Vodacom.<br> <br> I sent my device to George (still there) and am having endless struggles getting my claim attended to by cellsure. I get told I should not have sent it but it should have been replaced, I get told I need a computerised book in form, I get told that Vodacom gateway has to contact cellsure. I have been given nothing but the run around.<br> <br> What more do I have to do and how much more time should I spend on the phone to get my claim sorted out?<br> <br>