Not getting any service

<p>I wanted extra minutes or call time on my phone and now they opened a whole new account on a different number. I have tried for an hour to sort this out and no one can help me. 5 times I had to hold to speak to someone else.</p> <p>I have been a Vodacom customer for more than 15 years. </p> <p>NO service! </p> <p>Definitely considering a new service provider.</p> <p> </p> <p>Very unhappy!!!!!!!</p>