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nonjabulo N

1 reviews | Active since Sept 2018

17 Sept 2018, 10:41

Not getting any response and been charged an incorrect amount by Vodacom

I am not getting any response regarding a query that i logged about three weeks ago Instead Vodacom is busy debiting my account for an incorrect bill and sending emails about the account. When i phone i am been told there cannot pick up my account on there system

0
Replies (2)
Vodacom
Vodacom's reply17 Sept 2018, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Sept 2018, 10:15
Official

Dear Customer,

Please be advised that we were not able to make contact with you.

You may call 082135 for any further assistance.

Regards,

Vodacom Consumer Website Team