Not getting any help or feedback. Being passed from 1 consultant to another
<p>I'm not one to complain, but I'm at wits' end at the moment. I did an upgrade about a month ago and more than double the amount has been deducted from my account. I've been struggling since Monday 28 November to get through to someone at Vodacom to assist me. I've contacted 082 111 - No help, ********** 4 - No help, ********** - No help, ********** - No help, gone in store - Vodacom Greenacres - No Help...been advised that i must phone ********** or ********** as they can't get through. I pay for every call to Vodacom as the contract is for a tablet and i have a mtn cell contract where i can make calls from. I have also emailed Vodacom and entered into a chat on Vodacom Online and still no help or a call back. Please assist in this matter URGENTLY. I do't wish to leave my contact details on here, but please let me know how we can go about to resolve this.<br /> <br /> <br /> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
