Not getting any assistance and being transferred back to a dam robot Tobi

I have been trying for over an hour to get hold of someone to assist as dailing customer care takes you through to a dam robot and only wastes your time with unneccessary questions. I tried sales and upgrades whom cannot assist and puts me back to the dam robot, i tried cancelations and retensions whom also cannot assist and puts you back to the dam robot.

I have an issue with regards to the contract sim i received as it is a recycled number and for the last 2 weeks have been spammed with calls and sms from businesses and people looking for the previous owner of the number.

All i am asking is give me a brand new number, i am not expecting vodacom to move mountains, but atleast have the customer service to inform a client prior that they will be receiving a recycled number and not just hand it to them and let them sit with the spam and harrasment from the previous person problems.