Not getting a speedy resolution for a problem that Vodacom cause

<p>My contract was renewed in March 2016, however, instead of just renewing my existing number, Vodacom decided to issue a new contract telephone number and make my existing number a prepaid number. I have gone to the Irene branch to resolve this, and I paid for a sim swop. From 1 July, the number that was suppose to be my contract number, changed to a prepaid number. Vodacom is still debiting my account for a contract number and prepaid number, yet I bought prepaid from FNB (as I have no alternative), so I do do not understand why Vodacom is still debiting my account. This is the 3rd of 4th complaint on Hello Peter and no one seems to be able to resolve this problem. It is easy, cancel the incorrect contract and reinstate my old contract. I am paying for it, so why can I not enjoy the service.?</p>