1 reviews | Active since Nov 2012

01 Feb 2017, 13:56

Not getting a hold of the call centre

<p>Good day</p> <p> </p> <p>I have completed the incorrect email address for registration and there are no links to rectify this. As a result, the email to activate the registration was sent to the incorrect email address and now I cannot use my online service.</p> <p>I am not getting a hold of anyone at the call centre it just rings and the call me back calls back and then before anyone is on the line, the call cuts off.</p> <p> </p> <p>I need to access my online vodacom profile.</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Feb 2017, 12:26
Official

As per telephonic discussion,feedback provided.