Hellopeter
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Stefanie K

1 reviews | Active since Jan 2018

08 Jan 2018, 21:04

Not fulfilling their end of the deal

I upgraded my vodacome account two months ago ton a smart top up S via mondo mobile. As incentive, I was promised a voucher for microsoft office. Two months later, after numerous complaints and emails sended, I still havent received microsoft office although my account has been debited for two months

0
Replies (3)
Vodacom
Vodacom's reply09 Jan 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2018, 15:18
Official

Good Day,

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.

Kindly note that we have received your posting. We have noticed an earlier (related) posting that has not yet been resolved and to which priority will be given.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jan 2018, 13:05
Official

Dear Stefanie Kriel,

Thank you for your patience.

Our record reflects that the Sales Team have made contact with you.

I do apologise for the delay in response.

Regards,

UW