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Nabeel O
1 reviews | Active since May 2013
01 Dec 2021, 08:50
NOT FULFILLING CONTRACTUAL OBLIGATION
I upgraded both numbers on my profile. Was promised minutes, data and contract and all discounted rates. This was done in August 2021.
5 Months of calls and nothing is done. This is what I call pathetic service and complete incompetence. Oh, and I have reference numbers which means nothing. Nobody can assist, is Vodacom that *********** and greedy for its money that customer service goes out the door?
I demand vodacom contact me immediately, and I mean someone that can assist me within 48 hours and resolve this matter.
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Vodacom's replyOfficial
01 Dec 2021, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nabeel O's updateReviewer Update
10 Dec 2021, 10:03My contract has still not been rectified. Waiting and waiting for days for someone to contact me.
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Nabeel O's update10 Dec 2021, 10:03
Reviewer Update
My contract has still not been rectified. Waiting and waiting for days for someone to contact me.