BL
Bryce L

1 reviews | Active since May 2012

22 Apr 2015, 11:30

Not for filling statements made on Vodacoms websit

On the 17/04/2015 I placed an order on your website for a Samsung S6 at R529 over 24 month contract which Includes 1GB extra data X 3 months + Free Cover & Wireless Charger and Top Dog voucher. The order also stated Free next day delivery, reference number: 95NKF5.<br> <br> When I called on the 20th I was told you don't have any record of that order, new one was created. The consultant that took my order sounded like she didn't understand what I was saying very well, she told me the process has been successful and I would receive my phone in 3/5 days.<br> <br> Another agent called me soon after wanting to confirm I asked this agent to check that the order was processed correctly as I had a gut feeling that the first agent didn't, well we found that the previous agent didn't process my number port, the agent processed it and said I would receive delivery on Wednesday the 22nd and I would receive an sms with the tracking number for delivery.<br> <br> So this morning I was told that they don't have stock and I will have to wait for stock, your agent couldn't even tell me how long, please tell me why the delivery time stated on the website is next day and why it states there is stock of the S6?

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2015, 15:53
Official
Hello brycelarge,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team