Not following up on complaints

Item: Vodacom
Rating: 1
Author: Johan L

I posted a complaint about Vodacom's pathetic upgrade service yesterday. It's located at https://www.hellopeter.com/vodacom/reviews/pathetic-upgrade-experience- ********** They just posted a stupid generic reply, and nobody has contacted me since. I phoned upgrades again at 9:!6 this morning and asked to speak with the supervisor since the agent could not give me a proper answer. I was told that the supervisor was on another call and would phone me ASAP. It's now 14:45 ... get the picture? Vodacom has no idea about treating clients properly. This will be my last upgrade with them.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 Apr 2018, 15:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Apr 2018, 15:06

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Johan L's updateReviewer Update

20 Apr 2018, 15:12

That's the same reply you always post, but nobody gets back to me to resolve the issue. Vodacom, you need to take a good look at yourselves and stop treating customers like ****

Johan L's update20 Apr 2018, 15:12

Reviewer Update

That's the same reply you always post, but nobody gets back to me to resolve the issue. Vodacom, you need to take a good look at yourselves and stop treating customers like ****