PJ
Petra J

1 reviews | Active since Feb 2020

22 Feb 2020, 14:38

Not Fixing of cellphone thats still under guarantee

I bought a Huawei Y7 on 20th March 2019,. December 2019 the phone didn't want to take the password nor the fingerprint keep on asking for password but you cant tap on the screen. Phone came back Vodacom said that they not going to fix it because the glass screen is **** and that someone has been working on the phone it cost 1400 to fix. My question why would I be so stupid to let someone work on the phone while the phone is still under guarantee i told them that is unacceptable so now that you actually telling me that Vodacom is selling **** Huawei cellphone/parts. They send the phone back for the second time than it came back new problem the cellphone got wet some damp issue how the hell the phone never fell in the water so they don't cover damp/wet. This all happened at Vredenburg Vodacom West coast Mall. Never ever will I make use of Vodacom again it was my last I've been with them for more than 8years the first time something like this happened your customer service is so so bad.

0
Replies (3)
Vodacom
Vodacom's reply22 Feb 2020, 18:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
PJ
Petra J's update07 Mar 2020, 23:23
Reviewer Update
The phone was already booked in twice different stories both times.
PJ
Petra J's update24 Oct 2020, 17:31
Reviewer Update
I'm still awaiting on Vodacoms feedback, the phone is still with me I have no use of the phone. Paying every month for a phone that's of no use. I'm so fed up with Vodacom. Received one phone call from them, after that nothing.