Not fixing my account as promised

I have phoned Vodacom earlier this month to sort out my account as they gave me an open line where I have asked them to change it to a top up from since the day I app**** for the contract.

The lady confirmed that the issue was resolved and I will only be debited R 199.99 as the original TOP UP contract should be.

This morning I have received an sms saying that they have debited R2884.57. How is that possible? They confirmed that the issue have been resolved? I now sit with no money at all because Vodacom promises to correct and nothing gets done. This is not the 1st time that I've got issues with Vodacom.

They are F*kn useless.

Please refund all the money that was debited of my account this morning. I also would like to cancel all 3 my contracts with Vodacom, I refuse to pay any cancellation fee as I can't have the same **** every single month and the same promises every time I phone.

When I phoned cancellations this morning, they said I need to speak to accounts. When I spoke to the lady at accounts, she said to me she can't help me, I need to phone cancellations.

Do they even know what they are doing there?

If this is how they work, I now longer want to deal with them as I can get much better deals at Telkom. More for less and much better customer service without them taking all my money!!!