JV
Jerome V
1 reviews | Active since Sept 2016
15 Nov 2021, 12:30
Not fixing Fibre problem.
So a week ago a technician from Vodacom fibre told me to rest my router. After that the router doesn't work any more. After many calls Vodacom closed the case as completed. Guess what. Its still not working. I work from home and every day I don't have internet I loose money. It's impossible to get hold of the technician and no one seems to be able to contact me back. Management doesn't get back to you and staff keeps on saying there is nothing they can do to help. So still no internet after Vodacom wiped my configuration and zero support from Vodacom. Worst after service from such a big company.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Nov 2021, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2021, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JV
Jerome V's updateReviewer Update
15 Nov 2021, 16:07When. 5 calls today already and everyone promising they will phone me back in an hour. 5 hours later and 5 operators later and no call back and no solution. No after service. We sit on our fat ass and collect paychecks while taking money from our clients without providing a service
JV
Jerome V's update15 Nov 2021, 16:07
Reviewer Update
When. 5 calls today already and everyone promising they will phone me back in an hour. 5 hours later and 5 operators later and no call back and no solution. No after service. We sit on our fat ass and collect paychecks while taking money from our clients without providing a service
JV
Jerome V's updateReviewer Update
15 Nov 2021, 16:48The best of all is, that I have to send you an email with relocating. That I cant send because of no internet. I have a feeling that you will also not be able to do this in a timely manner
JV
Jerome V's update15 Nov 2021, 16:48
Reviewer Update
The best of all is, that I have to send you an email with relocating. That I cant send because of no internet. I have a feeling that you will also not be able to do this in a timely manner
JV
Jerome V's updateReviewer Update
15 Nov 2021, 16:496 tike calling today and the operator after having me on hold for 25min dropped the call on me. Guess what. No call back at all
JV
Jerome V's update15 Nov 2021, 16:49
Reviewer Update
6 tike calling today and the operator after having me on hold for 25min dropped the call on me. Guess what. No call back at all
Vodacom's replyOfficial
16 Nov 2021, 09:26Dear Jerome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre connection is now active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2021, 09:26
Official
Dear Jerome Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the fibre connection is now active.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,