Not feeling like a "valued customer" after 14 years of being a client

<p>Last week I went into the Vodacom Shop in Somerset Mall and Wendy there was extremely helpful, and informed me thatmy upgrade can only be done on the 1st of June, but that she will keep the phone and tablet and that I can come back in on the 1st. Upon seeing me, she immediately remembered who I was and went to the back to get the phone and tablet. I need to upgrade, since starting my own business, I needed more talk time as I am constantly running out. So Wendy was not my problem.</p> <p>When she went into the system, she discovered that my contract has been down graded (or something like that) and that I would not qulaify for the package that we discussed. She phoned head office and they informed her that there is something on the credit report against my name....this I am already aware of and have been struggling for 9 months to sort it out and is obviously not supposed to be there.</p> <p>So after paying my account every month for 14 years with Vodacom (my contract was transferred from Autopage since they closed down, but indirectly I am still a Vodacom customer), and paying every month on time and never missing a payment, that is that. </p> <p>Needless to say I am extremely upset and think that this is the time for me to move on from Vodacom, because if i get another e-mail or SMS addressing me as valued customer I might flip my lid.</p>