AM
Aneke M

1 reviews | Active since Jun 2016

15 Jun 2016, 20:10

Not fair

<p>On 6 June I recieved an email from vodacom that I need to pay the minimum amount of R1380.06 whithin 7 days. Not even 2 days later on 8 June I recieved an email that I need to pay the whole subscribtion amount of R3478.57. The next day I paid it. So u still own me 2 months of my subscribtion. I dont want any new contract. I want my number back. why must I pay another R150 for a new sim card if vodacom did not even give me 7 days to pay. This is really poor service. I do not agree with your term and conditions on your reactivation request. I just want my number and the 2 months that I already paid for. </p>

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Replies (1)
Vodacom
Vodacom's reply16 Jun 2016, 05:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,