1 reviews | Active since Jun 2016
Not fair
<p>On 6 June I recieved an email from vodacom that I need to pay the minimum amount of R1380.06 whithin 7 days. Not even 2 days later on 8 June I recieved an email that I need to pay the whole subscribtion amount of R3478.57. The next day I paid it. So u still own me 2 months of my subscribtion. I dont want any new contract. I want my number back. why must I pay another R150 for a new sim card if vodacom did not even give me 7 days to pay. This is really poor service. I do not agree with your term and conditions on your reactivation request. I just want my number and the 2 months that I already paid for. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
