KN
Karien N
1 reviews | Active since Sept 2016
26 Aug 2020, 15:45
Not even worth 1 star!!!!!!!!! Worse service provider ever!!!!!!!!!! DONT GO WITH VODACOM
My contract was up for renewal and I had to wait an additional few months to actually get the cancellation through. I phoned Vodacom and decided to not cancel but instead migrate. I received a msg that my account will be billed with the same amount again this month. I called and they said I did call in time but the agent didn't process my migration. Now how is that my problem? Just now I received another SMS stating that I will be liable for both the contract amount and the new migration account. ON THE SAME NUMBER??? WHAT!!!!!
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Replies (1)Vodacom's replyOfficial
27 Aug 2020, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2020, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
