KN
Karien N

1 reviews | Active since Sept 2016

26 Aug 2020, 15:45

Not even worth 1 star!!!!!!!!! Worse service provider ever!!!!!!!!!! DONT GO WITH VODACOM

My contract was up for renewal and I had to wait an additional few months to actually get the cancellation through. I phoned Vodacom and decided to not cancel but instead migrate. I received a msg that my account will be billed with the same amount again this month. I called and they said I did call in time but the agent didn't process my migration. Now how is that my problem? Just now I received another SMS stating that I will be liable for both the contract amount and the new migration account. ON THE SAME NUMBER??? WHAT!!!!!

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2020, 07:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team