1 reviews | Active since Aug 2019
Not even the CEO can make a difference - Vodacom sucks
In March 2023 a *****ster telephonically took out a cell phone contract on my name and upgraded my data contract. The value was astronomical. I reported the *****, open a case with the police, sent affidavits to the Vodacom ***** department as requested. It was confirmed that it was *****. The handsets that were issued with the contracts were delivered in Pretoria, whilst I live in KZN. In 2022 I was highjacked and my ID book ****** with my car. The *****ster showed this ****** ID book as proof of identity on delivery. It has been 3 months of constant calls to Vodacom, 2 emails to the CEO, and endless explanations. I was assured that the matter was attended to and that all the extra charges would be reversed. I even reverted to Facebook. Today an amount of R35000. 00 was deducted from my bank account, regard of all my efforts to sort this out. It seems that not even The CEO is able to get the job done. I called my bank to reverse the transaction, however it was not possible since it indicates that the debit order is held by a Vodacom manager. I have been a customer of Vodacom for 25 years, but all I get is the middle finger. Do not trust Vodacom. Not even The CEO can make a difference
I received an updated statement. Thank you. However,
Why is my address wrong on the statement? The handsets for the *****ulent contract was delivered in Pretoria. Why is the address on the statement a Pretoria address. Who RICAed for this address?
You are still charging me R100 for the first debit order I reversed for the *****ulent contract. Why do I have to carry the cost for reversing the debit order. It was your mistake.
Why are you now sending me collection notices for an outstanding amount that I do not know what it is about?
Why does the amount of 497.59 as per the statement not correspond with the amount of R1905.92 on my Vodacom APP? The debit order will be in accordance with the APP, not your statement.
Can you do anything right?
I reported the Pretoria address to the my investigating officer. Since you do not seem to have any interest in arresting the culprits.
I will appreciate an answer to my questions
I received an updated statement. Thank you. However,
Why is my address wrong on the statement? The handsets for the *****ulent contract was delivered in Pretoria. Why is the address on the statement a Pretoria address. Who RICAed for this address?
You are still charging me R100 for the first debit order I reversed for the *****ulent contract. Why do I have to carry the cost for reversing the debit order. It was your mistake.
Why are you now sending me collection notices for an outstanding amount that I do not know what it is about?
Why does the amount of 497.59 as per the statement not correspond with the amount of R1905.92 on my Vodacom APP? The debit order will be in accordance with the APP, not your statement.
Can you do anything right?
I reported the Pretoria address to the my investigating officer. Since you do not seem to have any interest in arresting the culprits.
I will appreciate an answer to my questions