1 reviews | Active since Nov 2012
Not even reading the entire complaint.
Posting this review again as no response received...The Vodacom app on the router always displayed my Data(normal hours - 3GB) and Night owl(after hours - 3GB) balances individually and correct. Somewhere last month Vodacom changed something on their side, and the app included the night owl data into my normal data balance column (the night owl balance was still separate in it's own column). I thus thought I still had enough data and continued on using it as I will be losing any data over 3GB at the end of the month. After the normal data column reached 3GB of available data, that value did not decrease... At the start of this month I logged into the online website tog get my invoice and found that I have been using 1GB of data out-of-bundle. I logged a dispute with Vodacom and instead of a bill of R1311.00 they decreased it to R528.00 and gave me an additional 3GB of data as a token of goodwill. I do not want 3GB extra data nor your goodwill. If I wanted 3GB extra data I would have bought extra data BUT I don't need it! I have uncapped ADSL for that. So why must I pay because of your faulty software? I have evidence of your application that misaligned the values into incorrect columns before AND after you fixed it.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
