Not even poor but nonexistent customer service.

I have been the loyal Vodacom customer since 1997 only because of excellent customer customer service. There was no match for Vodacom when it comes customer services compared to its competition. But of lately, I am not sure what's going on at Vodacom. Promises are not kept, sales agents are deceptive, network is bad, in a nut shell, quality service is no longer a priority.

I have called Vodacom Fibre more than 5 times regarding the new stalled fibre router that is giving me problems. The last agent i spoke to promised to called me back since Tuesday and i am still waiting. This frustrating because I called Vodacom more than 5 times on this matter and there is still no soluion and I am expected to pay for such service. This is ridiculous.