Not even one person in the whole of Vodacom that cares!!!

<p>Millions spent on marketing to win a new customer but you cannot spend 5 minutes to resolve a current lifetime customer’s issue. I have been speaking to a sales agent who got the order wrong, I have been speaking to a call center agent and manager who hid behind process and could not fix the problem and now I am speaking to a social media agent who firstly told me that the instruction on their system is to cancel my order(WHERE FROM I ASK YOU) and secondly that if I want to speak to anybody about the issue I should phone sales, but I cant phone sales because the automated voicemail tells me that I am already upgraded and to top it she is absolutely OK with this feedback. I have been done in and at this point there is no-one that I can talk to at Vodacom – Where are the managers, where are the leaders that has the mandate to change a process that is not working, in order to provide some form of customer service. Vodacom staff are completely ***********, can care less and has no mandate other than to patronise upset customers with utter nonsense and they do not even do that well. HOW DO I ESCALATE THIS TO SOMEONE IN VODACOM THAT ACTUALLY CARES ABOUT CUSTOMERS AS IF VODACOM IS HIS OR HER OWN COMPANY.</p> <p> </p>