1 reviews | Active since Nov 2012
NOT EVEN ACTION AFTER ESCALATING TO THE CEO'S OFFICE! DISGUSTED
VODACOM is absolutely pathetic. My query has been going since 18th March. They keep pushing me around from one person to the next, and they become more and more ***********. I eventually escalated my complaint to the CEO's office on Friday, however, i only received a generic response from them, with no courtesy phone call even. They had the nerve to deduct R3800 from my bank account and promised to have the mistake rectified on Friday already, it's Monday and still no phone call or response. I AM SICK AND TIRED OF HAVING TO FIGHT AND KEEP CALLING. i want to cancel all my contracts with them, this is the most PATHETIC service i have EVER had from any company. I have been a loyal Vodacom customer for many years and they DO NOT deserve my loyalty any longer. WHAT WILL IT TAKE FOR MY MONEY TO BE RETURNED TO ME. YOU ARE MESSING WITH MY MONEY!
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
RegardsVodacom Consumer Website Team