1 reviews | Active since Sept 2016

01 Sept 2016, 04:09

Not even a star

<p>I have 3 contracts with you guys. Been Vodafone my whole life, time and time again your call center people are most of the time, pathetic and lazy.</p> <p> </p> <p>just today at 2:30am (1 September 2016) your hired member of staff (goes by the name of Palesa) completely failed to assist me with my two numbers not being able to transfer airtime to eachother. </p> <p>Not long after (an hour; because Palesa said the activation time takes 1 hour to process), I call back the helpline to tell them of the status.</p> <p>A gentleman answers (this is around 3:50am) only 3 min after the phone originally picked up (maybe technical issues, regardless) and from what seemed like a successful moment of help, at the end I realized AGAIN nothing has been solved.</p> <p> </p> <p>so **** you guys. 15 years of the same bull****. And this is why you guys are losing customers but you treat it like ****. Can't believe you even have my favorite color on your logo... Think it will be yellow for me now... </p> <p> </p> <p>*****es</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,