Not even a 1 star

I am absolutely disgusted by the level of service I have received from your aftersales team.

I recently upgraded my contract to a home internet package and was supposed to receive a 5G router. The router was delivered today, and I provided my original driver’s licence as identification — only to be told that it is not acceptable and that only an original ID would be accepted. This was never communicated to me beforehand.

To make things worse, Vodacom gave the courier the wrong contact number for me, so I was never even contacted prior to delivery to avoid this exact situation.

I then called your aftersales call centre hoping to resolve the issue, and instead experienced some of the worst service I have ever encountered. The consultant, Thobeka, was rude, dismissive, and completely unwilling to help. I was bluntly told there is “nothing that can be done,” that the router will be sent back, and that I must now wait 5–7 days for the contract to be cancelled before I can even try again.

This is completely unacceptable.

I have been a Vodacom customer for over 15 years and have always been told I am a “VIP customer.” If this is how Vodacom treats its so-called VIP customers, then that status clearly means nothing.

What made this even worse was when I asked to speak to a supervisor. I was told they wouldn’t be able to help either, and instead of transferring my call as requested, the call was simply cut. That is beyond unprofessional.

Because of failures on Vodacom’s side — incorrect contact details and poor communication — I am now left without the router and expected to sit and wait for a cancellation process.

I want this matter escalated immediately and resolved without me having to go through a cancellation process for something that is not my fault.

If this is not sorted out urgently, I will have no hesitation in cancelling all my Vodacom contracts and moving my business to other providers like MTN or Telkom Mobile, because at this point I have completely lost confidence in Vodacom’s service.

I expect urgent feedback and a proper resolution.