Not doing their work

Hi, Ive handed in my headset at vodacom for a claim due to damage to the phone, that was Sunday morning, today is Wednesday, I have not received any feedback what the progress is, phoned sellsure and they told me there is no documentation on their server. Its my wifes phone that is currently pregnant and very close to her due date, SHE WONT BE ABLE TO CONTACT ME INCASE THERE IS ANY PROBLEMS.<br> <br> PLEASE GET THIS SORTED OUT, THANKS