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Lauren S

1 reviews | Active since Oct 2018

22 Oct 2018, 10:15

Not delivering whats promised

On the 8th of October I confirmed with Vodacom with regards to a deal that had been quoted on. on Wednesday I gave the go ahead and the consultant confirmed the deal telephonic ally and said that my phone would be delivered on Friday. I then got a phone call on Thursday to state that although my phone had been confirmed they no longer make the phone. I then had a long telephonic conversation to state that I had gotten approval for that specific contract. The person said that they would then sort it out. This has not been sorted. I e-mailed Vodacom this morning and got a short answe " We don't have stock of the iphone it has been discontinued" from the EXACT same person that confirmed my deal with me telephonically. Vodacom needs to offer me a phone at the same deal price with the same memory etc in the iphone range.

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Replies (2)
Vodacom
Vodacom's reply22 Oct 2018, 11:09
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
LS
Lauren S's update15 Nov 2018, 10:44
Reviewer Update
To date my situation has not been resolved. Good morning, I trust you are well. We are unfortunately still waiting for feedback regarding this and I am unsure of how it is going to take. Kind Regards, Merlyn Mayadevan Enterprise customer value management department T: ********** ********** www.vodacom.co.za ________________________________________ From: Lauren Strachan ********** Sent: Monday, November 12, 2018 3:47 PM To: Mayadevan, Merlyn, Vodacom South Africa (External) Cc: Moodley, Nadine (Outsourcing), Vodacom South Africa (External) Subject: RE: Phone HI All, It is now Monday and I have not heard anything on the upgrade. Please can this be sorted out. Sincerely, From: Mayadevan, Merlyn, Vodacom South Africa (External) ********** Sent: 06 November 2018 09:23 AM To: Lauren Strachan Cc: Moodley, Nadine (Outsourcing), Vodacom South Africa (External) Subject: RE: Phone Hi Lauren, I trust you are well. Please note that we are still waiting for the deal to be approved, This is most likely to be done by Friday. Kind Regards, Merlyn Mayadevan Enterprise Business Unit T: ********** ********** www.vodacom.co.za ________________________________________ From: Lauren Strachan ********** Sent: Tuesday, November 06, 2018 9:07 AM To: Mayadevan, Merlyn, Vodacom South Africa (External) Cc: Moodley, Nadine (Outsourcing), Vodacom South Africa (External) Subject: FW: Phone HI Merlyn, Please can you update me on the below and contact with an update. Sincerely, From: Lauren Strachan ********** Sent: 05 November 2018 09:27 AM To: 'Mayadevan, Merlyn, Vodacom South Africa (External)' Subject: RE: Phone Importance: High HI Merlyn, It has now been three weeks with this situation unresolved. Please update me on this. Sincerely, From: Mayadevan, Merlyn, Vodacom South Africa (External) ********** Sent: 29 October 2018 01:56 PM To: Lauren Strachan Subject: RE: PHone Hi Lauren, I trust you are well. I am still awaiting a result with regards to the deal creation. I will provide feedback once it is available. Kind Regards, Merlyn Mayadevan Enterprise Business Unit T: ********** ********** www.vodacom.co.za ________________________________________ From: Lauren Strachan ********** Sent: Monday, October 29, 2018 1:48 PM To: Mayadevan, Merlyn, Vodacom South Africa (External) Subject: PHone Hi Merlyn, Please can you update me on the status of the cellphone. Have you heard anything on the iphone X? Sincerely,