1 reviews | Active since Aug 2016
Not delivering what was promised
On 4 Sep 2017 I received a written reply from Vodacom saying that within 24 hours I will receive a credit of R258.00 because of data dissapearing. (On number: ********** 823) It is more than 2 months later, and I still have not been credited. WHY???
My second cellpone, number ********** 932 I have a premium RED package, with unlimited call time but this month I get billed R102.99 for calls to other vodacom numbers. WHY???
iT DOES NOT HELP PHONING YOU. CAN SOMEONE FIX MY ACCOUNT AS PROMISED PLEASE
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team