Not delivering what I paid for.
<p>I upgraded my contract online. The deal offered included a free JBL speaker.</p> <p>When it was delivered two days later, there was no speaker in the box, it also did not show on the delivery note.</p> <p>I contacted Vodacom and eventually got hold of the person who can help me.</p> <p>She logged my complaint, and I received an sms to say that an accessory request has been submitted on my behalf and it will be delivered in 7 days. This was on 23 May already.</p> <p>I have not received any further communication, and have certainly not receive my parcel yet.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still nothing, after confirming via SMS and email that I will be recieving it.
No further communication since my complaint.
Still nothing, after confirming via SMS and email that I will be recieving it.
No further communication since my complaint.
Its almost 2 months later, and I’m still in the dark.
1. I know what I ordered.
2. I received an sms to say its being delivered.
3. I also received an email from Kendell, saying its being processed and I will receive my speaker.
I have screenshots all 3 facts stated.
I’d like my monthly contract price to be reduced to make up for this false advertising and non-delivery.
I’d like to know by how much my monthly payments are going to be reduced.
This is truly bad business conduct and I expect it to be rectified at pace.
Please advise.
Its almost 2 months later, and I’m still in the dark.
1. I know what I ordered.
2. I received an sms to say its being delivered.
3. I also received an email from Kendell, saying its being processed and I will receive my speaker.
I have screenshots all 3 facts stated.
I’d like my monthly contract price to be reduced to make up for this false advertising and non-delivery.
I’d like to know by how much my monthly payments are going to be reduced.
This is truly bad business conduct and I expect it to be rectified at pace.
Please advise.