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JK
Jacobus K

1 reviews | Active since Jul 2019

15 Jul 2019, 17:02

Not delivering on promise !!!

I took out a new contract for my Wife on the 2nd July 2019 at Vodacom New market mall. i took the Samsung A70 that includes the Fit e activity tracker for R479. they said i will be contacted for the delivery details and to set the date of delivery. after almost a week i went back to the store and got tolled that i might not get the watch anymore as the special is not on anymore and that i ad to retrieve the watch from the phone. they also said they will talk to the manager and let me know ASAP with no feedback as yet. Also i have taken the Smart XS+ contract that is R479 per month, all over my contract it says that the monthly fee is R499 this is not correct. I am due for a upgrade in August and now i am sitting with this problems. how vodacom response to matter will decide if a stay on or move on

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Replies (3)
Vodacom
Vodacom's reply16 Jul 2019, 07:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
JK
Jacobus K's update17 Jul 2019, 15:41
Reviewer Update
Still no contact has been made, I have been to the new market mall store again today and all i get is that they did not receive any feedback. Please this needs to be sorted out.
Vodacom
Vodacom's reply19 Jul 2019, 11:34
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query has now been resolved.  Regards  Consumer Website Team