MM
Maria M

1 reviews | Active since Jan 2010

25 Aug 2015, 09:22

Not Delivering Correct Item

I ordered the Samsung Galaxy S6 Blue Telephonically on 27th July 2015. (At the same time MTN had a Special & they had the Blue in stock for R10 more a month - which ended on 28th July) Vodacom said I would have delivery on 30th Aug. I kept calling Vodacom to find out when I would be receiving my phone - on 3 Aug they finally said - we actually don't have the Blue we only have the other 3 colours. I don't like the other colours at all!!! But I had no choice as the special at MTN had finished by then. If Vodacom had told me on 27th Jul that they don't have the Blue phone I would have not ordered through them & got the Blue from MTN for just R10 more (at least its would be a phone that I actually liked). Vodacom **** to me to get the sale - if they had been upfront with me on the 27th Jul they would have Lost the sale!!!. Then on the 3rd Aug when I spoke to Vodacom they promised me that I would be receiving a Free wireless charger with the Gold - I confirmed this Twice (I have the recording of these), on delivery there was no wireless charger - for a 2nd time I was promised something that did Not materialise. Don't trust a word that Vodacom says-they never do what the promise.

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2015, 14:16
Official
Hello ManiasM,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM