1 reviews | Active since Jan 2010
Not Delivering Correct Item
I ordered the Samsung Galaxy S6 Blue Telephonically on 27th July 2015. (At the same time MTN had a Special & they had the Blue in stock for R10 more a month - which ended on 28th July) Vodacom said I would have delivery on 30th Aug. I kept calling Vodacom to find out when I would be receiving my phone - on 3 Aug they finally said - we actually don't have the Blue we only have the other 3 colours. I don't like the other colours at all!!! But I had no choice as the special at MTN had finished by then. If Vodacom had told me on 27th Jul that they don't have the Blue phone I would have not ordered through them & got the Blue from MTN for just R10 more (at least its would be a phone that I actually liked). Vodacom **** to me to get the sale - if they had been upfront with me on the 27th Jul they would have Lost the sale!!!. Then on the 3rd Aug when I spoke to Vodacom they promised me that I would be receiving a Free wireless charger with the Gold - I confirmed this Twice (I have the recording of these), on delivery there was no wireless charger - for a 2nd time I was promised something that did Not materialise. Don't trust a word that Vodacom says-they never do what the promise.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
