Not delivering best customer experience

<p>I am still having a bad experience with vodacom to date. I went to the Eastage Vodacom vodashop and you wait in que's for a long time due to their ticketing system. I was assisted by the branch manager. I had an old contract with vodacom which i didnot upgrade and so my number was was converted to prepaid. So i went to apply for a new contract for an Iphone and I was told that my old contract profile is blocking me to qualify for a better package and the manager told me that i shoud give them 3 working days for the team to look at it and this was on the 1st April 2017. The manager said i will be contacted and requested I forward them my 3months bank statement via email. I gave vodcom almost a week and I went back on the 8th. On the 8th I was told that nothing has been done and the manager who actually has been assisting all along actuall said "they are lazy to look at your request" I was quite disturbed to hear such. I have been so kind and patient with the poor service. I send an email to ***@ vodadealers.co.za on the 14th to actually inform them that I have not heard from them since the 8th of April as they said they will call me and I received no response. It is to date the 25th April , 3 weeks and I am still contacting vodacom to hear whats the delay all i get "Your profile still does not qualify for the contract and we are busy trying to get it approve that why is taking so long". I called again as it really can not take this long for a mere approval to talk to the manager and he was busy with a client and left a message for him to contract me back urgently. I have not received the call. My questions why does it take so long for such to be approved and why the customer relationship management is so poor? Regrds PM</p>