Not Delivering

1)I logged a complaint on Friday 21 March about receiving email where they say if I check my balance on their app I will receive 1 gig, which did not happen.<br> 2) unable to convert airtime to data on their application<br> 3) after being able to get 1 gig for my wi-fi for R79 for many many months, now 1 GIG cost R149??? <br> I was told that I should receive a call the next day for my escalation. When I called them a day later I was told they have up to 7 days response time. Why all the lies and false stories??