Not delivering

<p>On 14/11/2016 our business took out 2 new lines with Vodacom in Rustenburg. It was approved on 15/11/2016. We still have not received our phones. We ordered 2 x iPhone 7 Plus phones. When I went to the shop AGAIN today, the salesmen told me that he can't tell me when they will receive the phones. It is a surprise package every week when stock is delivered they never know what will be delivered. I demanded that he phone the warehouse to find out if there is stock available, and he said he can not do it. So I asked for a copy of the Approval. I phoned Vodacom after sales department and the lady I spoke to said there is stock available in the warehouse. I must insist at the store that they give me a date. So we phoned the store again and yet again this guy had loads of excuses even the manager of the store.</p> <p>Later I phoned and wanted to know who the owner of the shop is and they refused to give me his name, I didnt ask for his phone nr I can get that myself I just wanted to know who the owner is.</p> <p>Why would someone take out a contract with Vodacom and 10 days later you still have no Idea when you will get the phones. If I knew that this was going to happen I would have gone to another network (saying this after being a Vodacom client for 15 years).</p> <p>Is it just about sales numbers for these shops and not about customer service and care.</p> <p>I would really like to know when we will receive the phones. </p>