1 reviews | Active since Dec 2012
Not Delivered That was quoted
My business contracts moved over from Autopage to Vodacom a few weeks ago and one of my contracts where due for an upgrade. First I tried the online shop, but they were experiencing problems, and phoned Vodacom directly. The service was very good and after a few options was discussed I decided on a Samsung Galaxy S7 Gold. The lady then proceeded to tell me about the free accessories available with the S7 like the Bluetooth speaker or a wireless charger. I said that's great I will take the option with the wireless charger. Then she said that the wireless charger option does not come with the gold colored S7, but I can get one with another color phone.<br> <br> I then decided that I will take the silver phone with the wireless charger and she promptly send a quote, that I accepted and signed the contract. I was then informed that they don't have stock of the S7 right now, and if I'm prepared to wait a few days ? I said no problem and that was that. Yesterday my phone arrived without the wireless charger, and upon my enquiry I was told that they do not have stock and wont get. My whole decision process around the phone color and price was formed around wrong info I received. What Now ? !
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Vodacom Consumer Website Team
