RO
Rick O

1 reviews | Active since Dec 2012

12 Apr 2016, 09:59

Not Delivered That was quoted

My business contracts moved over from Autopage to Vodacom a few weeks ago and one of my contracts where due for an upgrade. First I tried the online shop, but they were experiencing problems, and phoned Vodacom directly. The service was very good and after a few options was discussed I decided on a Samsung Galaxy S7 Gold. The lady then proceeded to tell me about the free accessories available with the S7 like the Bluetooth speaker or a wireless charger. I said that's great I will take the option with the wireless charger. Then she said that the wireless charger option does not come with the gold colored S7, but I can get one with another color phone.<br> <br> I then decided that I will take the silver phone with the wireless charger and she promptly send a quote, that I accepted and signed the contract. I was then informed that they don't have stock of the S7 right now, and if I'm prepared to wait a few days ? I said no problem and that was that. Yesterday my phone arrived without the wireless charger, and upon my enquiry I was told that they do not have stock and wont get. My whole decision process around the phone color and price was formed around wrong info I received. What Now ? !

0
Replies (2)
Vodacom
Vodacom's reply12 Apr 2016, 10:31
Official
Hello Airmid,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team
RO
Rick O's update19 May 2016, 07:47
Reviewer Update
Just an Update. I was contacted by a Vodacom consultant to find out what my problem was. He understood my problem, and told me that they were sorry for my inconvenience , but that there are no wireless chargers available and he does not know if they will get stock again. He then offered me Data, but I told him I don't need data and that Ill wait for the device to come into stock, or if they can offer me another device, He then stated that he will see what he can do. To my pleasant surprise I received a parcel a few weeks later with a brand new wireless charger. !! Thank you Vodacom, and thanks to the consultant that assisted me, unfortunately I cannot remember his name. Regards Rick