KvdW
Karl van der Walt

1 reviews | Active since Sept 2015

10 Oct 2016, 10:48

Not debiting my account

<p>I changed Banks 4 Months ago.</p> <p>Vodacom are unable to update the debt details.</p> <p>I have called numerous times and checked the account number is correct. </p> <p>I do not have time or money to sit on the phone a fix this all the time.</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2016, 11:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

KvdW
Karl van der Walt's update24 Oct 2016, 10:57
Reviewer Update

There has still not been a resolve to this issue.

I got an email which I responded to then absolutly nothing since.

You are messing up my credit record here due to your inability to get your system to update my details and debit my account.