Not customer focused, but process driven - every time!

After enduring a frustrating relocation experience with Vodacom Fibre (3rd time around, might I add!!), I have now just established that my "ticket" was still open, and so my invoice is not loaded onto the system ... Which effectively means, I cannot receive my invoice (which I am needing for work purposes), and I also cannot make payment - which means next month's payment is also going to be a mess - or I will be double-debited (which I don't want). And the response I get upon enquiry today is pretty much "you will just have to wait until billing gets back to you" - which could take up to 10 working days. How is that putting the customer first? That is not customer friendly - again!! Vodacom - something needs to change in your servicing model because why must the customer be inconvenienced, and always seem to come last, in your system and process set up? That is back to front! And supremely annoying!