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AK
Andre K

1 reviews | Active since Sept 2018

10 Sept 2018, 11:05

Not contract that I wanted

On 03/08/2018 I upgraded my contract at a chatz store. I chose the Nxt LVL contract that stated I get 2GB anytime data. Once the package started I only received 2*1GB data 1 GB anytime data and 1GB night Owl. That is not what I wanted. Can someone please help me get this issue sorted. I only got half what I signed up for. I am furious.

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Replies (2)
Vodacom
Vodacom's reply10 Sept 2018, 12:39
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

AK
Andre K's update18 Oct 2018, 16:26
Reviewer Update
Good day . Vodacom contacted me after the previous eview and assisted me very well. But now I have the exact same problem. They said they loaded the extra GB for every month but this month nobody knows nothing. I would like to know what is going on and if there is no communication between the call center agents. I would like this resolved ASAP as I am paying for a contract but not getting what I am paying for.