AK
Andre K
1 reviews | Active since Sept 2018
29 Oct 2018, 11:51
Not contarct I wanted
On 03/08/2018 I upgraded my contract at a chatz store. I chose the Nxt LVL contract that stated I get 2GB anytime data. Once the package started I only received 2*1GB data 1 GB anytime data and 1GB night Owl. That is not what I wanted. Can someone please help me get this issue sorted. I only got half what I signed up for. I am furious.
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Replies (3)
Vodacom's replyOfficial
29 Oct 2018, 14:21Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2018, 14:21
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Andre K's updateReviewer Update
29 Oct 2018, 15:14The ********** number could not assist me they gave me a ********** number that nobody is answering. Can someone please assist me the previous time someone told me that I would receive the 1GB data but to this day I have not received anything.
AK
Andre K's update29 Oct 2018, 15:14
Reviewer Update
The ********** number could not assist me they gave me a ********** number that nobody is answering. Can someone please assist me the previous time someone told me that I would receive the 1GB data but to this day I have not received anything.
AK
Andre K's updateReviewer Update
29 Oct 2018, 15:20Good day . Vodacom contacted me after the previous review and assisted me very well. But now I have the exact same problem. They said they loaded the extra GB for every month but this month nobody knows nothing. I would like to know what is going on and if there is no communication between the call center agents. I would like this resolved ASAP as I am paying for a contract but not getting what I am paying for.
AK
Andre K's update29 Oct 2018, 15:20
Reviewer Update
Good day . Vodacom contacted me after the previous review and assisted me very well. But now I have the exact same problem. They said they loaded the extra GB for every month but this month nobody knows nothing. I would like to know what is going on and if there is no communication between the call center agents. I would like this resolved ASAP as I am paying for a contract but not getting what I am paying for.