aY
alan Y

1 reviews | Active since Aug 2012

02 Sept 2016, 10:14

Not contacted by Vodacom after Notifying i was ****** by them

<p>****** again by Vodacom My contract came to an end a few months and I phoned vodacom and cancelled it . I looked at my bill this month and realised that Vodacom has been charging me for another contract (over R200.00 per month). I phoned the helpdesk (111) several times and have been pushed to various departments with no-one capable of assisting. I need Vodacom to cancel this contract immediately and reverse any charges incurred. I have not signed any documents for a new contract nor have Ireceived a new phone. How can they do this. How many other innocent people have been exploited like this?</p>

0
Replies (3)
Vodacom
Vodacom's reply02 Sept 2016, 10:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

aY
alan Y's update07 Sept 2016, 15:04
Reviewer Update

Still waiting for someone to contact me Vodacom.

aY
alan Y's update01 Oct 2016, 09:19
Reviewer Update

Still getting ******..charged 247.49 again. N service on the phone..says not registered on network. Credit me and stop robbing me. Cancelled this contact and still getting charged. Went to Telkom got a new contract so happy with their service. Went to MTN got a contract for my daughter ..shes so happy. Me i'm p*ssed off with their theft unhappy with the service. Something needs to be done ..culprits need to get fired